Safeguarding and welfare, before everything else

A named safeguarding lead will hold overall responsibility, with a coordinator on the ground for every cohort. These appointments are in progress and are named and evidenced to your college before any student travels, with roles, contact routes and escalation steps agreed with your college in writing.

Every student-facing appointment requires a criminal-record certificate (the Portuguese equivalent of a DBS check) before the role is confirmed. Every host employer is visited and vetted before any student is placed, and accommodation is risk-assessed before each cohort arrives. We will set out exactly what is checked, in writing, during procurement.

A 24/7 emergency line answered by our on-site coordinator, a written escalation protocol agreed with your college, and immediate notification of college and parents. Hospital, consular and insurance details travel in every student's welcome pack.

Airport pick-up, a full induction day, daily welfare check-ins, workplace visits and an evening contact routine. Small problems get found early. That's the whole design.

Everything we will rely on for your cohort, roles, checks, protocols and escalation routes, is agreed with your college in writing during procurement, and we will talk you through all of it. We would worry about any provider that hesitated.

Student information is handled under UK GDPR: shared only with named staff who need it, held securely, and deleted on an agreed schedule after the programme ends.